SHIPPING & RETURNS
We wait 24 hours after your order before processing it. This is to allow you to make any changes to your order (if required).
Tracking numbers are usually available 3-5 business days after you place your order. In most cases, the tracking numbers are active instantly. However, in some cases, tracking might take an additional 2-5 working days to show the correct location of your package.
At any time, you can contact our customer support at firstname.lastname@example.org for an accurate update on your order.
We will do our best to limit it to 25-45 days delivery to the USA and the rest of the world. In most cases, orders within the USA normally take 15-30 business days to arrive.
Find out more about delivery to a specific country by contacting us via live chat or by email at email@example.com
Please note that orders might get delayed for the following reasons:
- Billing and shipping addresses are not the same.
- High season
- Order is pending a credit approval and verification.
- An order which requires customization.
- An order is shipped to remote country.
We ensure you that your orders are our top priority, hence we cannot prevent the obstacles that will occur during the shipping time, we want to make sure to make your experience as seamless as possible. Rest assured that all of your orders are monitored. We are miles and miles apart but we will always extend our arms to reach you!
If 14 days have gone by since you received your order, unfortunately we cannot offer you a return or exchange.
Orders purchased with a discount code are not eligible for a refund.